Position Reports to Signpost Editorial Manager Conduct training for service providers on how to use the service map and solicit feedback from providers.Reviewing the content and design of the service map on an ongoing basis.Communicate with service providers continuously to ensure accuracy and consistency of information on the service map Coordinate with other actors mapping services to avoid duplication of efforts.Create accessible and digestible content on available services and service mapping.Develop tools such as a new service entry form, service entry update template, and new service provider agreement.Keep up to date with all the new information that we put out on an ongoing basis and attend regular training as required.Analyze information gaps amongst refugee populations to feed into future content creation.Collaborate with Editorial Manager, moderators, protection monitoring and legal teams to develop thorough, accurate, and well-researched answers.Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.Develop content for the social media channels.Feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the day’s communications (including responses to posts, trends in conversation, and information gaps).Follow protocol to escalate any communication from vulnerable cases to the Protection Manager and Protection Coordinator.Engage users in the conversation online.Reply to messages and comments received on Signpost social media channels with the help of a team of experts and moderation guidelines.The Moderator will communicate directly with our users every day - replying to their comments, messages, and questions. Signpost harnesses social media to communicate directly with refugees and asylum-seekers, listen to their questions, and provide information. Each Signpost channel provides users context-specific, up-to-date information on vital needs such as legal rights, transportation, and medical services in multiple languages – empowering individuals to make informed decisions at the most critical moments. It began in 2015 in Greece and is a collaboration between the International Rescue Committee (IRC) and Mercy Corps (MC) and has since expanded to include instances in Jordan and El Salvador. Signpost is an innovative digital initiative providing the humanitarian community with a platform to reach crisis-affected and displaced communities around Iraq with accessible information. The IRC is launching the Signpost social media project, and under the direct supervision of the Senior Editorial Officer, requires a Moderator to moderate the content on the platform. Newly displaced Iraqis, as well as those who were formerly displaced, often lack access to critical documentation, basic social services, and key information about their civil rights. The IRC's Protection Team works to safeguard the human rights and well-being of those affected by several years of conflict and displacement in Iraq. IRC operates throughout Iraq, with the main office in Erbil and field offices in, Baghdad, SAD, Anbar, and Mosul. Working in coordination with the humanitarian community in Iraq, the IRC's assistance and emergency programs address the needs of war-affected Iraqi internally displaced persons (IDPs) and Syrian refugees from several operational bases in the country and include both camp-based and urban-based assistance. Since re-establishing its presence in Iraq in November 2007, the IRC has been assisting thousands of internally displaced families in the northern, central, and southern governorates in the sectors of protection, gender-based violence (GBV), education, economic recovery, Child Protection, and emergency humanitarian assistance. The IRC established programs in Iraq in 2003 to address the overwhelming needs of displaced people in Iraq and the neighboring countries. cities, IRC restores safety, dignity, and hope to millions who are uprooted by conflict or disaster. At work today in more than 40 countries and 22 U.S. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. ![]() The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives.
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